Office Hour call notes - Friday, Dec 29 2017 2PM Pacific / 5PM Eastern

00:10 Lori: What is the process for upline transfer for enroller to sponsor?
04:34 Jenn: Can you send more than one transfer request on a single e-mail?
05:20 Jenn: After I obtain Silver and I want to move to the next level, I will have to start moving people. When should I start the process of moving people?
08:00 Lori: Is there a good time or not for moving people?
12:40 Jenn to Lori: How long have you been an Elite?
15:57 Olya: What is the best way to support new customers after they enroll? Especially if they don’t call you back?
19:14 Olya: What do you do with people that have been inactive for over 12 months and have not disappeared from off your tree?
19:27: Ron: Why they did not disappear and what do about it. There are several reasons.
20:40: Olya: What to do with people who have been inactive for six months?
20:52: Ron: Call someone in doTerra. Also, you need to know someone’s “why”.
21:07: Olya: I am thinking of calling inactive people on my downline and offering them something of value to bring them back and then transfer them.
21:25: Olya: Where is the best place to put customers and personal enrollments?
21:38: Ron: The first two levels are builder positions and the third level is customers. The reasons for this are …
22:57: If there is no connection between your leader and the new person after 10 days then do you move them?
24:49: Ron: Placing a new person and moving them and connecting them with info.
25:34: Jenn Foltz: WAs can make money but they need a $100 PV order. Do you have to buy $100 every month to make money?
26:45: Ron: doTerra knows that you want to build a business because you have a monthly $100.00 order. Then you get bonuses.
27:47: Ron: Reduce the friction of the sale.
28:51: Jen Whetsell: By knowing that a 100PV order makes them a "business" in doTerra's eyes, they'll understand without your having to push them to do an LRP.
29:53 Ron: Some people hate the back office and they don’t understand that so we have to help them and keep things simple and tell them the number for doTerra’s customer support number.
32:00: Question: What is the best way to support a Builder who is working a full-time job and has no time to build?
34:17: Question: She has thirty customers who are enrolled and they are placing small money orders and the need to restructure her business for the Power of Three.
35:39: Ron: place some small orders under people to get them some money. This wakes people up.
37:46: Ron: Keep enrolling and keep sponsoring, your team grows and it will work in your favor due to the uni-level commissions make a huge difference.
38:00: Ron: Set people up with their Power of Three.
39:37: Ron: You must build relationships. I cannot overemphasize this, upline and downline both.
41:46: Ron: You must start a sentence with the words, “I feel…” if you can’t it is not from the heart.
43:19: Jenn Foltz: Question about gifting people. I felt hurt that I heard about gifting people from Ron, not my upline. How do you tell downline about possibly gifting people from you?
46:14: Ron: Go over the compensation plan with your downline to show them how gifting people words so when they are ready, you can gift someone. Use my Powerpoint presentation to tell them about the compensation plan.
47:50: Ron: Emily has you on her Diamond watch list. When you can go to your downline and encourage them you need to do this.
50:43: Ron: The best gift you will get out of this business is personal growth.
53:08: Ron: When the heart is connected the tears come out.

NEXT WEEK THE PLANNING YOUR WEEK CALL IS ON TUESDAY JAN 2nd 2018 at 10 AM PACIFIC / 1 PM EASTERN

NEXT WEEK THE LESSON CALL WILL FOLLOW THE PLANNING CALL AT 10:30 AM PACIFIC / 1:30 PM EASTERN